Forethought
Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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TML-interaction-small
TML-Interaction-Small is a multimodal interaction model created by Thinking Machines Lab that enables continuous real-time collaboration between humans and AI across audio, video, and text modalities. The model is designed to move beyond traditional turn-based AI systems by supporting native interaction capabilities such as simultaneous listening and speaking, proactive interjections, visual cue awareness, real-time responses, and ongoing contextual collaboration. TML-Interaction-Small processes interactions through a time-aligned micro-turn architecture that continuously exchanges 200ms streams of input and output, allowing the model to maintain conversational presence while reasoning, responding, and acting concurrently. The system combines an interaction model with an asynchronous background model that handles deeper reasoning, tool usage, browsing, and long-running workflows while the primary interaction layer continues communicating with the user in real time. The architecture allows users to collaborate with AI more naturally through speech, video, messaging, and multimodal inputs without waiting for rigid conversational turn boundaries. Thinking Machines Lab developed the model to improve human-AI collaboration by keeping people actively involved during AI workflows rather than relying solely on autonomous agents. TML-Interaction-Small includes capabilities such as live translation, contextual interruptions, visual-based reactions, concurrent speech processing, time awareness, tool calling, web browsing, and multimodal streaming interaction. The system also introduces encoder-free early fusion techniques, streaming inference optimization, and reinforcement learning strategies optimized for interactive responsiveness and stability.
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Gemini 3.1 Flash Live
Gemini 3.1 Flash-Lite, developed by Google, stands out as a highly efficient, multimodal AI model within the Gemini 3 series, specifically crafted for environments demanding low latency and high throughput where both speed and cost efficiency are paramount. Accessible through the Gemini API in Google AI Studio and Vertex AI, this model empowers developers and businesses to seamlessly incorporate sophisticated AI features into their applications and workflows. It is engineered to provide rapid, real-time responses while excelling in reasoning and understanding across various modalities like text and images. Compared to its predecessors, it offers notable enhancements in performance, ensuring quicker initial responses and increased output speeds without sacrificing quality. Additionally, Gemini 3.1 Flash-Lite introduces adjustable “thinking levels,” which grant users the ability to dictate the amount of computational resources allocated for specific tasks, effectively striking a balance between speed, expense, and reasoning depth. This flexibility makes it an invaluable tool for a wide range of applications.
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